Privacy Policy bet7games — How We Protect Your Data

Bet7games is a Sports Betting and online casino platform built exclusively for the Brazilian market. Throughout this document, references to "bet7games", "we", "our", or "the platform" refer to the company that operates the website bet7games.best and all services available on it.

Bet7games acts as the controller of personal data collected from registered users and visitors to the platform. This means we are responsible for decisions regarding the processing of that information — what we collect, for what purpose, how long we retain it, and who we share it with — always within the limits set by the Lei Geral de Proteção de Dados (LGPD) and industry best practices.

This Privacy Policy applies to all bet7games users, including unregistered visitors, registered users, and VIP Program participants. By using any service on the platform, you confirm that you have read and understood this document.

Bet7games collects only the data necessary to deliver its services safely, with quality and legal compliance. Data is organized into the following categories:

Data provided by the user during registration and platform use:

• Full name;
• CPF (Individual Taxpayer Registration number);
• Date of birth;
• Email address;
• Mobile phone number;
• Full residential address (zip code, street, city, state);
• Identity documents for account verification (national ID, driver's license, or passport, plus proof of address);
• Pix keys, bank details, or card information provided for deposits and withdrawals.

Data collected automatically during platform use:

• IP address and approximate geographic location;
• Browser type and version, and operating system;
• Device used (mobile phone, computer, or tablet);
• Pages visited, time spent on the platform, and in-platform interactions;
• Betting, gaming, and financial transaction history;
• Session data and cookies (detailed in section 6).

Data collected through support interactions:

• Live chat conversation content;
• Emails sent to bet7games support;
• Records of requests and complaints.

Bet7games does not collect unnecessary sensitive data — such as racial origin, religious belief, political opinion, health data, or sexual orientation — except where strictly required by a specific legal obligation.

Every piece of data bet7games collects has a specific, legitimate purpose. We do not use your information for any purpose not described in this policy. The main purposes are:

• Account creation and management: to identify the user, enable secure access to the platform, and keep registration details up to date;
• Financial transaction processing: to process deposits via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED, and to securely process withdrawals to the registered Pix key or bank account held in the account holder's name;
• Identity verification: to confirm that the user is who they claim to be, that they are 18 or older, and that there are no irregularities on the account — a procedure required under industry regulations;
• Provision of betting and casino services: to record bets, settle results, credit winnings, and keep a transaction history accessible to the user;
• Fraud and money laundering prevention: to monitor transactions and suspicious behavior, in compliance with applicable legal obligations;
• User communications: to send transaction confirmations, security alerts, important platform updates, and — with your consent — personalized offers and promotions;
• User support: to answer questions, resolve issues, and maintain support history;
• Platform improvement: to analyze bet7games usage, identify technical issues, and improve the browsing and betting experience;
• Fulfillment of legal obligations: to comply with requests from competent authorities when required by law.

Bet7games does not sell users' personal data to third parties. No identifiable information is ever traded commercially.

The LGPD requires that every personal data processing operation have a specific legal basis. bet7games grounds its processing activities in the following bases set out in Article 7 of Law No. 13.709/2018:

• Contract performance: the processing required to create and maintain an account, handle bets, settle winnings, and carry out financial transactions is based on the performance of the contract established with the user at the time of registration;
• Compliance with a legal obligation: identity verification, anti-money laundering, and financial record retention are legal requirements that bet7games is obligated to meet;
• Legitimate interest: platform usage analysis for service improvement, fraud prevention, and user account security is carried out on the basis of bet7games's legitimate interest, provided it does not infringe on the data subject's fundamental rights;
• Consent: for sending marketing communications, promotions, and personalized offers, bet7games requests the user's explicit consent, which can be revoked at any time through the account settings.

Bet7games may share personal data with third parties only in the situations described below, and solely for the purpose of providing contracted services or fulfilling legal obligations:

• Payment providers: financial institutions, payment processors, and partner banks that facilitate deposits and withdrawals via Pix, boleto, card, PicPay, Mercado Pago, and TED. These partners receive only the data strictly necessary to process the specific transaction;
• Casino game providers: companies that supply slots, live tables, and other games available on bet7games may receive technical session data required for the games to function — with no financial information or complete user identification;
• Identity verification tools: to carry out the KYC (Know Your Customer) verification required by the industry, bet7games may use specialized document validation and CPF verification services;
• Infrastructure & technology services: hosting, cloud storage, and digital security providers that process data on behalf of bet7games under contracts requiring confidentiality and LGPD compliance;
• Competent authorities: when required by court order, regulatory authority request, or explicit legal obligation, bet7games provides the requested data exclusively to the competent authority and only to the extent mandated.

Bet7games does not share data with third-party advertising networks for behavioral tracking outside the platform. We do not sell, rent, or transfer user lists to business partners.

Bet7games uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and analyze service usage. A cookie is a small text file stored on your device when you access the platform.

The types of cookies used by bet7games are:

• Essential cookies: required for the platform's core functionality — maintaining login sessions, storing language preferences, and securing browsing. They cannot be disabled without affecting access to the services;
• Performance cookies: collect information about how users navigate bet7games — which pages they visit most, where errors occur, and page load times. This information is aggregated and anonymized, used solely to improve the platform;
• Functionality cookies: allow the platform to remember user preferences, such as odds display settings or saved league filters;
• Analytical cookies: used to understand general platform usage patterns and measure the effectiveness of features. Data is processed in aggregate form, with no individual identification.

You can manage your cookie preferences through your browser's settings panel — Chrome, Safari, Firefox, or any other — at any time. Disabling essential cookies may affect how bet7games performs on your phone or computer.

Bet7games applies technical and organizational measures to protect users' personal data against unauthorized access, loss, improper alteration, or disclosure. The main measures in place are:

• SSL/TLS encryption: all communications between your device and bet7games servers are encrypted using up-to-date SSL/TLS protocols. This covers registration, login, financial transactions, and access to betting history;
• Secure password storage: user passwords are never stored in plain text — they are converted into an irreversible cryptographic hash before being stored;
• Internal access controls: only employees with a proven operational need are granted access to users' personal data, under confidentiality agreements and with full audit trails;
• Continuous monitoring: anomaly detection systems monitor servers and transactions for suspicious access, attacks, and unusual behavior;
• Periodic security testing: bet7games conducts regular vulnerability assessments and penetration testing on the platform's infrastructure.

Despite every precaution, no system is 100% immune to threats. In the event of a security incident that may affect you, bet7games will follow the notification procedures set out in the LGPD — reporting to the Autoridade Nacional de Proteção de Dados (ANPD) and, where necessary, notifying the affected users directly, within the legally required timeframes.

On the user's end, we recommend using a unique, strong password for your bet7games account, never sharing access with third parties, and keeping your phone screen-locked to prevent unauthorized access to the banking app used for Pix transactions.

Bet7games retains users' personal data for as long as necessary to fulfil the purposes for which it was collected, in accordance with the minimum retention periods established by applicable Brazilian law.

The general retention criteria are:

• Active account: data is retained for as long as the account remains active on bet7games. Users may request account closure at any time through the settings panel or by contacting support;
• Financial and betting records: as required by anti-money laundering regulations and applicable tax obligations, financial transaction records are retained for at least 5 years from the transaction date, even after account closure;
• Identity verification: documents submitted for KYC verification are retained for the minimum period required by industry regulations — generally 5 years after the end of the user relationship;
• Access and security logs: retained for at least 6 months, in accordance with the Brazilian Internet Civil Rights Framework (Law No. 12,965/2014);
• Support communications: retained for 2 years after the case is closed, for reference and service quality purposes.

Once the applicable retention periods have expired, data is securely deleted or irreversibly anonymized.

The LGPD grants you, as the data subject whose personal data is processed by bet7games, a set of rights that can be exercised at any time. Here is what you can request:

To exercise any of these rights, send your request to suporte@bet7games.best with the subject line "Privacy – LGPD" and a clear description of your request. bet7games will respond within 15 business days. In complex cases, this deadline may be extended by a further 15 business days, with prior notice to the requester.

The requester's identity will be verified before any request is fulfilled — a security measure to ensure that no one can request another person's data.

Bet7games is a platform intended exclusively for individuals aged 18 and over. We do not knowingly collect personal data from minors under 18, and we do not allow minors to create accounts or use any of the platform's services.

During registration, users are asked for their date of birth and CPF — both of which are verified to confirm they are of legal age. If bet7games determines that an account was created by a minor, the account will be immediately closed and the collected data deleted, except for any records needed to document the incident and prevent re-registration.

Parents or guardians who discover that their underage children have created a bet7games account should contact support immediately to arrange account closure and data deletion.

Some of the technology, infrastructure, and game providers used by bet7games may process data on servers located outside Brazil. When this occurs, bet7games ensures that international data transfers are carried out with appropriate safeguards, as required by the LGPD.

The measures in place to protect your data during international transfers include:

• Data processing agreements with protection clauses equivalent to those required under Brazilian law;
• Preference for partners located in countries with a data protection level recognized as adequate;
• Regular assessment of the security standards of international partners that process data from Brazilian bet7games users.

Under no circumstances do we transfer Brazilian users' data to jurisdictions that lack minimum protection guarantees, and no transfer is carried out for any purpose other than those described in this policy.

Bet7games may update this Privacy Policy periodically to reflect changes in the services offered, applicable legislation, or data processing practices. The date of the most recent update is always shown at the top of the document.

Material changes will be communicated to the user by registered email and/or through a prominent notification on the platform, at least 7 calendar days before they take effect. Changes required by urgent legal obligations may take effect immediately, with simultaneous notice to the user.

Continued use of bet7games after any changes to this policy take effect constitutes acceptance of the new terms. If you do not agree with the changes, you may close your account and request a withdrawal of your available balance before the new rules come into effect.

Bet7games has appointed a Data Protection Officer (DPO) responsible for overseeing the platform's privacy practices, handling data subject requests, and serving as the communication channel with the National Data Protection Authority (ANPD).

To contact the bet7games DPO or exercise any right under the LGPD:

• Email: suporte@bet7games.best (subject line: "Privacy – LGPD");
• Live chat: accessible directly on the bet7games platform, available 24 hours a day in Portuguese.

For complaints not resolved by bet7games' DPO, you have the right to contact the Autoridade Nacional de Proteção de Dados (ANPD), the federal authority responsible for overseeing LGPD compliance in Brazil.